"Thank you, Mia, for having compassion for my grandmother's situation and locating a technician that would be in that area the next day. Luis, the technician did an amazing job identifying the issue and quickly resolved it for my grandmother."
I called to schedule a service call and originally, I was told someone would be able to go out there in two days, once I explained to Mia that it was for my grandmother who did not have electricity in her bathrooms (which she is high risk for falls due to her age 91), she was able to accommodate me and get someone out there the next day. Thank you, Mia, for having compassion for my grandmother's situation and locating a technician that would be in that area the next day. Luis, the technician did an amazing job identifying the issue and quickly resolved it for my grandmother. He also called me and explained what he observed and what he recommended our next steps be to avoid further issues. He also expressed his concerns for potential hazards regarding her almost 50-year-old home. My grandmother has called me multiple times expressing how much Luis and his partner helped her and fixed her issue quickly. She stated to me that he was extremely helpful, friendly and went over and beyond. Thank you to Absolute Power, Mia, Luis and his partner!!! I will definitely be referring customers your way and if needed in the future will call on Ya'll again.